Terms & Conditions
Order Leadtime
Current enclosure lead time is around a 12 weeks turnaround time since they’re all built to order.
On parts orders, harnesses, spacers, amp racks, they are all made to order so we can match to the options that you choose. We quote 10-14 business days on parts order turn around time.
Once orders are built and ready to ship out we will send out an email with the tracking info for it.
Returns and Cancellations
All orders received by NET Audio are considered a commitment from the buyer. NET Audio reserves the right to accept or deny any order at any time for any reason. If you need to cancel an order, please do so promptly by phone or e-mail. No returns will be accepted without prior authorization. Returns will be accepted within the first 14 days upon receipt of the product in the form of exchange or merchandise credit. Please inspect all merchandise upon receiving it to insure fit and quality. Shipping charges are not refundable.
NET Audio reserves the right to not authorize return if product is not defective. Any defective product will be replaced with a non-defective product. Customized orders are not returnable and are non-refundable once the order has started to be built. (If you think your order may be custom, call us to check) Once an item is shipped from our location, it cannot be cancelled. All items must be shipped freight prepaid. All returns of non-defective products will be subject to a restocking fee of 35%. All orders cancelled after 24 hours of placing the order are subject to a 20% cancellation fee.
Returned merchandise must be in “as new” condition. This includes no screw holes in boxes from mounting a subwoofer, seat spacers must not have been bolted down, and wiring harnesses not trimmed or cut into. All items must be returned complete and with all original parts/documentation. Any missing parts or damaged packaging will be deducted from amount credited. Items returned with missing accessories are subject to a charge for the replacement of these missing items.
Do not tape or write anything on the item or original packaging, so Item can be restocked. Items returned physically or cosmetically abused will not be accepted for credit. We highly recommend insuring all return shipments as we can’t refund for damaged goods even if it happened during shipping. Any refused shipments sent back to NET Audio does not constitute the right to a refund or credit. It is the customer’s responsibility to make all arrangements with NET Audio for refused shipments. It is company policy to charge the customer all freight charges associated with the shipment and a 30% restocking fee on all products returned without authorization.